Refund policy
Thank you for shopping at BusyBeeArtist.com . We strive to provide high-quality crochet handmade items, and we want you to be satisfied with your purchase. Please read this policy carefully to understand our practices regarding refunds and returns.
1. Eligibility for Returns:
- We accept returns within 15 from the date of delivery.
- If the parcel is in transit, or there was some issue in delivering the item by the courier due to many reasons (not picking calls,/not sharing location/calling late when rider is already moved from your location), we will NOT refund the delivery charges. (This applied to both refunds and returns).
- To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
2. Return Process:
If you wish to return an item, please follow these steps:
- Contact us at artist.busybee@gmail.com or or WhatsApp us at +92-3093090144. to initiate the return process.
- Provide your order number, the reason for the return, and any supporting documentation or images.
- Once your return is approved, we will provide you with instructions on how to return the item.
3. Refunds:
- Refunds will be processed within 10 days of receiving the returned item.
- The refund will be issued to the original payment method used during the purchase.
4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
- We recommend using a trackable shipping service for returns.
5. Non-Returnable Items:
Certain items are non-returnable, including:
- Custom or personalized orders
- Gift cards
6. Damaged or Defective Items:
If you receive a defective item, please contact us immediately. We will provide instructions on how to return the item, and a replacement or refund will be issued upon verification.
7. Contact Information:
If you have any questions or concerns about our Refund and Returns Policy, please contact us at arist.busybee@gmail.com or or WhatsApp us at +92-3253035525